All the jewelry on the website is sold as described.
However, if you need a special size or color, please contact us through the contact form or email us at Sales@VaubelDesigns.com and a custom order can be arranged.
Sales tax is only applied to purchases made within New York State. Tax charges will automatically appear during checkout.
Shipping with insurance charge will populate when you put in your address. If you would like to have a piece ship outside of the United States, please contact us.
All shipments are shipped via UPS ground, please contact us if you require expedite service. Unless expedited service was requested, please allow 5-7 business days for the shipment to arrive.
Please note that we do not ship to P.O. boxes.
All of our shipments are 100% insured.
You may cancel an order if it has not been shipped yet. Once it is shipped, it cannot be cancelled.
Return for credit within 14 days of receival.
However, if the piece is damaged upon receival or there is a discrepancy from the picture and description of the product i.e. stone color, size, we will resolve the issue at no charge.
Please note that all sizes provided on the website is approximate as it may vary slightly from piece to piece due to the fact that the jewelry is handmade.
To maintain the quality of the jewelry, please avoid contact with chemicals such as perfume, lotion, and soap. Also, please avoid soaking the jewelry in any type of liquid.
To clean the jewelry, please use a polishing glove or wipe with paper towel and Pledge wax.
All repairs of Vaubel Designs jewelry require prior authorization. We cannot give a price for the repair via e-mail or phone. The price of the repair will be determined upon receiving and accessing the item.
Please fill out the contact page form or email us at Sales@VaubelDesigns.com explaining the problem to obtain REPAIR #.
The REPAIR # must be clearly marked on the outside of the box that contains the jewelry being sent in for repair.
An INVOICE # or copy of the invoice must be placed inside of the package and the REPAIR # must be written on it.
A PHOTOCOPY of the piece with the REPAIR # and Invoice# for the item must be written on top. Please circle or write out the problem.
Please package the jewelry securely. We suggest insuring the box. We are not responsible for lost packages. No C.O.D. deliveries are accepted. Once your repair is received and inspected by Vaubel Designs, you will be contacted through given phone number and/or email about the price of the repair. Return merchandise to:
66 Douglass St.
Brooklyn, N.Y. 11231
Please allow 5-7 business days upon receival of the repair to be processed.